COVID-19 Status

Updated June 18th, 2020

German Tool Enthusiasts,

We want to be safe and keep each other safe while still providing the best customer service you’ve come to expect.

As the situation regarding the COVID-19 pandemic continues to change, seemingly by the minute, we want to let you know where things stand with us here at KC Tool.

Order Taking: Full Functionality

We are accepting all new orders.

Shipping: Full Functionality

Our warehouse crew is the only on-location staff and we are operating at 100%.

Phone Support: Limited Functionality

Because much of our staff is working from home, our ability to take phone calls is limited. We ask that you direct your inquiries to email (customerservice@kctoolco.com) or chat if possible.

Email Support: Full Functionality

Please continue emailing us (customerservice@kctoolco.com) with any questions, concerns, comments, suggestions, or well wishes.

Chat Support: Full Functionality

Please continue chatting us during business hours (8am-5pm M-F CT) for quick service and banter.

In Store Pickups: Limited Functionality

Due to health concerns, we are no longer offering the option to shop In Store until further notice. However, we have introduced a new Curbside Pickup option that can be selected during checkout. Once your order is ready for pickup, you will receive an email with pickup instructions.

Supply Chain:

Wiha: Fully Operational

Wera: Fully Operational

Knipex: Fully Operational

Gedore / Ochsenkopf: Fully Operational

Stabila: Fully Operational

Stahlwille: Fully Operational

Felo: Fully Operational

Hazet: Fully Operational

NWS: Fully Operational

Heyco: Fully Operational