German Tool Enthusiasts,
We want to be safe and keep each other safe while still providing the best customer service you’ve come to expect.
As the situation regarding the COVID-19 pandemic continues to change, seemingly by the minute, we want to let you know where things stand with us here at KC Tool.
Order Taking: Full Functionality
We are accepting all new orders.
Shipping: Full Functionality
Our warehouse crew is the only on-location staff and we are operating at 100%.
Phone Support: Limited Functionality
Because much of our staff is working from home, our ability to take phone calls is limited. We ask that you direct your inquiries to email (customerservice@kctoolco.com) or chat if possible.
Email Support: Full Functionality
Please continue emailing us (customerservice@kctoolco.com) with any questions, concerns, comments, suggestions, or well wishes.
Chat Support: Full Functionality
Please continue chatting us during business hours (8am-5pm M-F CT) for quick service and banter.
In Store Pickups: Suspended
Due to health concerns, we are no longer offering the option to pick up orders or shop In Store until further notice.
Supply Chain:
Wiha: Fully Operational
Wera: Limited Operations
Wera's fulfillment center in the state of New York is operating in a limited capacity. Lead times may be longer than normal as they are working with a reduced staff.
Knipex: Fully Operational
Gedore / Ochsenkopf: Fully Operational
Stabila: Fully Operational
Stahlwille: Fully Operational
Felo: Fully Operational
Hazet: Fully Operational
NWS: Fully Operational
Heyco: Fully Operational
