Updated January 7th 2021
German Tool Enthusiasts,
We want to be safe and keep each other safe while still providing the best customer service you’ve come to expect.
As the situation regarding the COVID-19 pandemic continues to change, seemingly by the minute, we want to let you know where things stand with us here at KC Tool.
Order Taking: Full Functionality
We are accepting all new orders.
Shipping: Full Functionality
Our warehouse crew is the only on-location staff and we are operating at 100%.
Phone Support: Limited Functionality
Because much of our staff is working from home, our ability to take phone calls is limited. We ask that you direct your inquiries to email (customerservice@kctoolco.com) or chat if possible.
Email Support: Full Functionality
Please continue emailing us (customerservice@kctoolco.com) with any questions, concerns, comments, suggestions, or well wishes.
Chat Support: Full Functionality
Please continue chatting us during business hours (8am-5pm M-F CT) for quick service and banter.
In Store Pickups: Limited Functionality
Due to health concerns, we are no longer offering the option to shop In Store until further notice. However, we have introduced a new Curbside Pickup option that can be selected during checkout. Once your order is ready for pickup, you will receive an email with pickup instructions.
Supply Chain:
Wiha: Limited Operations
Due to circumstances beyond our control, out of stock Wiha products cannot be backordered at this time. Wiha items in quantities that we do have in stock can be ordered as usual with no extra delay. We are still ordering stock on a daily basis, but the lead times on backordered items are not something we are comfortable passing along to you. We are working diligently with Wiha Tools USA to clear outstanding orders and provide you with the level of service you are accustomed to.
Wera: Fully Operational
Knipex: Fully Operational
Gedore / Ochsenkopf: Fully Operational
Stabila: Fully Operational
Stahlwille: Fully Operational
Felo: Fully Operational
Hazet: Fully Operational
NWS: Fully Operational
Heyco: Fully Operational
