Shipping & Returns

Shipping

Free shipping on orders over $50

Just select the free shipping option during checkout. This offer only applies to the continental United States.
Alaska, Hawaii, Puerto Rico, and the US Virgin Islands qualify for free shipping on orders over $100.
Orders that include free shipping will ship via the most economical method based on your location and the weight of the order.

Turnaround time

Most orders for In Stock items will ship same day if the order is placed before 12pm CST and going out FedEx. Other orders for In Stock items usually ship the next business day. Backorders are reviewed daily and we will contact you if you run into one.

Transit times

  • FedEx Priority Overnight arrives by 10:30am the next business day to most locations
  • FedEx Standard Overnight arrives by 3 p.m. to most U.S. addresses; by 4:30 p.m. to rural areas; and by 8 p.m. to residences
  • FedEx Ground is for shipments to business addresses. Most shipments arrive within 3 business days. Click here for a transit time map
  • FedEx Home Delivery is for shipments to residential addresses. Home Delivery has the same transit time as Ground except there is no delivery on Mondays. Click here for a transit time map
  • USPS Priority Mail arrives within 1-3 business days in most cases.
  • USPS First-Class Mail arrives within 2-5 business days in most cases.

Returns

We gladly accept and process returns based on our Return Policy.

We do not charge a restocking fee for returned items that meet the Return Policy criteria.

Return policy for resellable items

(Not including Bulk or Special Order Items)
  • Returned items need to be in 100% new and resellable condition and remain unused and in original packaging.
  • Returned items need to be returned within 30 days of receipt.
  • KC Tool’s Return Material Authorization number must be clearly marked on outside of shipping container. Please email customer service for an RMA number before returning an item.

Returned items are subject to inspection by KC Tool prior to refund approval.

Returned items complying with these conditions will be accepted and approved for refund credit. Refund credit will be credited and processed through the original transaction payment method. If a case arises in which the original payment method is no longer valid, a Store Credit will be issued for the approved refund amount.

*If the original sale qualified for free shipping, the original shipping cost will be deducted from your refund.

Customers are responsible for returned item shipping charges.

Returned items not meeting these conditions will not be eligible for full product refund and applicable restocking fees may apply.

KC Tool adheres to our manufacturers' warranty policies.

Return policy for bulk and special order items

  • Returned bulk and special order items need to be in 100% new and resellable condition and remain unused and in original packaging.
  • Returned bulk and special order items need to be returned within 30 days of receipt.
  • KC Tool’s Return Material Authorization number must be clearly marked on outside of shipping container. Please email customer service for an RMA number before returning an item.

Returned bulk and special order items are subject to inspection by KC Tool prior to refund approval.

Returned bulk and special order items complying with these conditions will be accepted and approved for adjusted Refund credit. Refund credit will be credited and processed through the original transaction payment method. If a case arises in which the original payment method is no longer valid, a Store Credit will be issued for the approved refund amount.

Customers are responsible for returned item shipping charges.

Returned bulk and special order items meeting these conditions will be charged a restocking fee of 25% of purchase price.

*If the original sale qualified for free shipping, the original shipping cost will be deducted from your refund.

Returned bulk and special order items not meeting these conditions will not be eligible for return credit.

KC Tool adheres to our manufacturers' warranty policies.

Return policy for defective items

We are extremely proud of the quality and workmanship of the tools we sell, however a situation may arise where a tool may be defective and must be exchanged.

  • KC Tool will provide an exchange for defective products under the guidelines of our manufacturers' warranty policies.
  • KC Tool’s Return Material Authorization number must be clearly marked on outside of shipping container. Please email customer service for an RMA number before returning an item.
Returned items for exchange are subject to inspection by KC Tool prior to exchange approval.

Returned items for exchange complying with these conditions will be accepted and approved for exchange. KC Tool will send a replacement of the exact item, if a case arises that the original part is no longer available, a part with similar characteristics may be offered for replacement.

Customers are responsible for returned item shipping charges.