DeliveryWhat service do you use for deliveries?
How long does delivery take?
An item on my order was backordered. Do you partially ship?
Can I track my item?
How do I know if my item has been shipped?
Can I change the delivery address?
Do you deliver to APO/FPO/DPO addresses?
Do you deliver to PO Box addresses?
Can I pick up my order directly from you?
Do you deliver to my country?
Do I have to pay Customs & import charges if I live outside of the USA?
The customs department of my country have asked me for further information. What should I do?
I live internationally and want the cheapest shipping possible. Can you ship via USPS First-Class Package International Service?
Can you ship my order using my shipping account?
PaymentsIs it safe to order online?
What payment methods do you accept?
What is Affirm?
When will my card be charged for my order?
I received a billing address error when checking out. Why do I see multiple charges on my account now?
What about Wire Transfers?
Are the prices on the website shown in my local currency if I live internationally? Do I pay sales tax?
Do you offer companies terms?
ProductsAre all of your products genuine?
Can I get more information on a product?
The item I bought is now on sale. Can I get the difference refunded?
Do you price match?
Can I visit and look at a product in person?
OrdersI'm new, how do I order?
Do you guys have any promos or coupon codes available?
Can I change or cancel my order?
I recently placed an order that has not shipped. Can I add to my existing order?
Where is my order?
Part of my order is missing or incorrect.
AccountHow do I create an account?
How do I edit my account information?
I forgot my password.
FedEx is used for Standard and Priority Overnight orders.
Free Shipping orders will ship using the most economical shipping service. In most cases, this will be USPS First Class or Priority Mail service.
KC Tool reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.
- FedEx Priority Overnight arrives by 10:30AM the next business day when ordered before 12pm CT*. Click here for Saturday Delivery.
- FedEx Standard Overnight arrives by 4:30PM the next business day when ordered before 12pm CT*.
- FedEx Ground is for shipments to commercial addresses. Most shipments will arrive within 3 business days. Click here for a transit time map.
- FedEx Home Delivery is for shipments to Residential Addresses. Home Delivery has the same transit time as Ground except they do not deliver on Monday. Click here for a transit time map.
- USPS Priority Mail arrives within 1-3 business days.
- USPS First-Class Mail arrives within 2-5 business days.
- International orders generally take between 1 and 3 weeks.**
**International delivery times vary widely, particularly if shipments are subject to customs and duty procedures beyond our control.
When an expedited shipping service is paid for (i.e. USPS Priority, FedEx Standard/Priority Overnight), we will partially ship the order upon request regardless of the total order value.
If your order meets one of the above criteria, the request for a partial shipment can be made several ways:
Unfortunately, international orders are not eligible for partial shipments.
Please note tracking numbers are active and trackable up to 2 hours after the order has been collected from our warehouse, approximately 8pm Central Time, Monday to Friday. For orders marked shipped on a Friday afternoon, packages may not be trackable until they have been collected from us by USPS the following Monday.
If you have made a mistake with your delivery details, please contact us immediately and we will try to amend them.
If the order has already left our warehouse, then the delivery address cannot be changed. firstname.lastname@example.org if you do not see your country listed during checkout.
Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.
I live internationally and want the cheapest shipping possible. Can you ship via USPS First-Class Package International Service?While we recommend FedEx service for international orders, we can ship using USPS First-Class International service in certain cases. Know that USPS only guarantees door to door tracking within the United States. If tracking does not appear on the USPS website, please check your country’s local mail service website for possible updates using the tracking number provided in the shipping confirmation email.
Security checks are also made on all transactions, to ensure the authenticity of each card payment.
- Credit Card (Mastercard, Visa, American Express, Discover)
I received a billing address error when checking out. Why do I see multiple charges on my account now?Credit card transactions are verified based on the billing address associated with the credit card using the Address Verification System (AVS). When the billing address entered during checkout does not match the address on file with the banking institution, an error is returned. These payments are declined by KC Tool and the order is cancelled. The authorization, however, will stay pending on customer's accounts for an average of 3-5 business days.
Please note the AVS system is not used worldwide. If you are an international customer who receives an AVS Mismatch Error and you're sure the address was entered correctly, this is likely due to the banking institution not supporting the AVS system. Please try to use an alternate credit card or PayPal for payment. email@example.com) or phone at (913) 440-9766 to get started. firstname.lastname@example.org) or phone at (913) 440-9766 for further information.
Productscustomerservice@kctoolco.com) or call our customer service team at (913) 440-9766. They will try to provide any additional details not found on the website. All catalogs are also available HERE in .pdf format which may include more information.
You can of course return the item for a full refund and then re-order the item at its markdown price, provided it is returned in accordance with our returns policy.
Please contact our customer service team via email (email@example.com) or phone at (913) 440-9766 for more information
First you need to register an account with us. This process is very simple and will ensure you can quickly and safely make orders. You can do so here.
Once you have created your account you can browse the site; either by using the filters listed on the side, the categories listed in the "Shop" drop-down menu, or simply using the search field at the top.
When you have finished shopping, simply go to your cart and choose if you will be checking out with a credit card or by PayPal. Then proceed to choose your shipping method and complete payment and the items will be shipped to you.
Alternatively, you can contact a member of our customer service team at (913) 440-9766 to place a telephone order.
Current promos include:
* - Canada qualifies for free shipping on orders over $250. There may be separate customs and/or duties due prior to delivery. Check with your local province/territory for more details. firstname.lastname@example.org or call us at (913) 440-9766 for assistance.
Please note we can make no guarantees to change orders prior to shipping but we will try our best to do so.
To take advantage of combined shipping, please place a second order with the additional items as soon as possible. An order comment can be added to the second order requesting the combination. You can also contact us via online chat, email or phone to make the request.
If a shipping charge was paid on any of the orders, but the new combined order qualifies for free shipping, we will refund any shipping charge(s). Multiple orders to the same address qualifying for free shipping may be combined automatically at our shipping department's discretion.
Please note we can not guarantee changes are made prior to orders shipping but we will try our best to accommodate requests.
- Check you have received a shipment confirmation email
- Check the tracking link via your shipment confirmation email to view the most up to date information on the whereabouts of your package.
- Check within MY ACCOUNT. Is your delivery address correct? Are your contact details up to date?
- Check for text messages, emails and attempted delivery cards from the shipping carrier. Your package may be awaiting collection at a local office or you may need to re-arrange delivery.
- Check no one else residing at your address has taken receipt of your package.
- Check with the delivery service to see if they are holding the package or if there was a problem with delivery.
Should it not be found we will arrange a replacement or refund for you.
If an item is missing from your order please contact our customer service team via email (email@example.com) or phone at (913) 440-9766 with your order number and the name of the missing item. We will do our best to resolve the issue as quickly as we can.
- Click the "Log In / Register" link at the top right of our site.
- Click the "Continue" button under "Sign Up"
- Follow the prompts to create your account