DeliveryWhat Service do you use for deliveries?
How long does delivery take?
Can I track my item?
How do I know if my item has been shipped?
Can I change the delivery address?
Do you deliver to APO/FPO/DPO addresses?
Do you deliver to PO Box addresses?
Can I pick up my order directly from you?
Do you deliver to my country?
Do I have to pay Customs & import charges if I live outside of the USA?
The customs department of my country have asked me for further information. What should I do?
I live in Canada and want the cheapest shipping possible. Can you ship via USPS First-Class Package International Service?
PaymentsIs it safe to order online?
Which credit cards do you accept?
When will my card be charged for my order?
Do you take PayPal?
What about Wire Transfers?
Do I pay sales tax?
Do you offer companies terms?
ProductsAre all of your products genuine?
Can I get more information on a product?
The item I bought is now on sale. Can I get the difference refunded?
Do you price match?
Can I visit and look at a product in person?
OrdersI'm new, how do I order?
Can I change or cancel my order?
Where is my order?
Part of my order is missing or incorrect.
AccountHow do I create an account?
How do I edit my account information?
I forgot my password.
FedEx is used for Standard and Priority Overnight orders.
KC Tool reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.
- FedEx Priority Overnight arrives by 10:30AM the next business day*. Click here for Saturday Delivery.
- FedEx Standard Overnight arrives by 3PM the next business day*.
- FedEx Ground is for shipments to commercial addresses. Most shipments will arrive within 3 business days. Click here for a transit time map.
- FedEx Home Delivery is for shipments to Residential Addresses. Home Delivery has the same transit time as Ground except they do not deliver on Monday. Click here for a transit time map.
- USPS Priority Mail arrives within 1-3 business days.
- USPS First-Class Mail arrives within 2-4 business days.
- International orders generally take between 1 and 3 weeks.*
**International delivery times may vary, particularly if shipments are subject to customs and duty procedures beyond our control,
Please note tracking numbers are active and trackable up to 2 hours after the order has been collected from our warehouse, approximately 8pm Central Time, Monday to Friday. For orders placed after 3pm on Friday, your order may not be trackable until it has been collected from us the following Monday.
If you have made a mistake with your delivery details please contact us immediately and we will try to amend them.
If the order has already left our warehouse, then the delivery address cannot be changed.
Please ensure you complete the billing address field as appropriate and the APO/FPO/DPO address as the delivery address. firstname.lastname@example.org.
Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.
I live in Canada and want the cheapest shipping possible. Can you ship via USPS First-Class Package International Service?We can ship USPS First-Class International in some cases. Know that no tracking or insurance is available on this service.
Security checks are also made on all transactions, to ensure the authenticity of each card payment.
- American Express
Productscustomerservice@kctoolco.com), or call our customer service team at (913) 440-9766. They will try to provide you with all the information you require.
You can of course return the item for a full refund and then re-order the item at its markdown price, provided it is returned in accordance with our returns policy.
Please contact our customer service team via email (email@example.com) or phone at (913) 440-9766 for more information
First you need to register an account with us. This process is very simple and will ensure you can quickly and safely make orders. You can do so here.
Once you have created your account you can browse the site; either using the categories listed down the side, our using search function, or by looking at our current sale items.
When you have finished shopping, simply go to your cart and choose if you will be checking out with a credit card or by PayPal. Then proceed to choose your shipping method and complete payment and the items will be shipped to you.
Alternatively, you can contact a member of our customer service team at (913) 440-9766 to place a telephone order. firstname.lastname@example.org), or call our customer service team at (913) 440-9766 for assistance.
Please note we can make no guarantees to change orders prior to shipping but we will try our best to do so.
- Check you have received a shipment confirmation email
- Check the tracking link via your shipment confirmation email to view the most up to date information on the whereabouts of your package.
- Check within MY ACCOUNT. Is your delivery address correct? Are your contact details up to date?
- Check for text messages, emails and attempted delivery cards from one of our couriers. Your package may be awaiting collection at a local office or you may need to re-arrange delivery.
- Check no one else residing at your address has taken receipt of your package.
Should it not be found we will arrange a replacement or refund for you.
If an item is missing from your order please contact our customer service team via email (email@example.com) or phone at (913) 440-9766 with your order number and the name of the missing item. We will do our best to resolve the issue as quickly as we can.
- Click the "Log In / Register" link at the top right of our site.
- Click the "Continue" button under "Sign Up"
- Follow the prompts to create your account